Pickleball FAQS
- How do I reserve a pickleball court?
You can easily book from our app (available in the App Store and Google Play Store) or online via our booking page or calendar. Payment will be due at the time of booking. We offer flexible rescheduling or cancellation options, which will be provided in your booking confirmation email.
- How do I book open play time?
You can easily book open play sessions on our app (available in the App Store and Google Play Store) or online via our booking page or calendar. Payment will be due at the time of booking. We offer flexible rescheduling or cancellation options, which will be provided in your booking confirmation email. When you book an open play session, you’ll be matched with other players who have signed up for open play during the same time. Whenever possible, you will be matched with another player in a same or similar skill set. Payment is required at the time of booking.
- Can anyone make a reservation?
Anyone 18 years or older may reserve a court or open play time. The person booking will be required to sign the waiver for the booking as well as place a credit card on file to bill for the booking. Whomever places the booking will be responsible for the entire cost of the booking, unless additional payment methods have been applied.
- Can I split payments for a court or event?
Yes, our booking system allows for more than one payment method for courts and certain event types. The option to use split payments for up to 6 people will be provided while booking.
- Is there a dress code for the courts?
We ask that players wear all-ages-appropriate athleticwear on the courts, including suitable athletic shoes (non-marking soles) and request no open-toed shoes or sandals be worn on the courts.
- Can bookings be resold by an individual or group to another individual?
No, The Serve Pickleball + Kitchen does not allow bookings to be resold. If you cannot use your booking for any reason, please cancel it and rebook for another time. We reserve the right to refuse access to anyone reselling a booking.
- Do you sell pickleball gear?
Yes! Check out our available merchandise in The Shop at our facility. You’ll find pickleball equipment, clothing, and gift items.
- How much does it cost to play?
For open play and general court reservations, check out our pricing information. League pricing will vary.
- Do you allow walk-ins?
Walk-ins are welcome, but there’s no guarantee that a court will be available. To ensure you get a court at your desired time, please reserve your court in advance.
- How many people can I book on my court reservation?
Bookings for a single court may be made for up to 6 guests. Multiple courts are available. Larger parties may be considered an event and be booked through our Events team. If you have any questions regarding your group’s size or needs, give us a call at (704) 851-1800.
- Do I have to play to come to The Serve Pickleball + Kitchen?
Not at all! The Serve is as much a social hub for the community as it is a sports-lovers paradise, with exceptional food and beverages, relaxing lounge and cooly casual bar area for spending time with existing friends and making new ones! The Serve Pickleball + Kitchen was designed with socializing in mind. With over a mile of soundproofing on the ceilings and sound-dampening glass throughout, you won’t find an echo filled warehouse where you can’t hold a conversation. So, stop in, hang out, and have fun!
- Are there any age restrictions for the pickleball courts?
Yes, we ask that all pickleball players be a minimum of 12 years of age, excluding specialized youth programming. Anyone under the age of 16 must always be accompanied by a responsible adult when participating in pickleball activities. The supervising adult is not required to play but must remain present and available to the child throughout their visit. For anyone 16-18 years of age, a responsible adult must complete their waiver prior to participating.
- Do you offer clinics or lessons?
Yes! The Serve offers lessons and clinics with a pickleball instructor, as well as events and programming specific to player skill level. Have a group new to pickleball? Consider setting up a private group lesson!
- Do I need to sign a waiver to play?
Yes, all guests must complete a liability waiver form prior to participating, if they have not previously done so. This is required to be completed once in every calendar year and may be completed in our app.
- What if I book an outdoor court and it rains?
If you have an outdoor court reservation, clinic, or lesson booked and it rains, we will do our best to relocate your booking/activity to an indoor court. If none are available, we will issue a credit that may be used to book a reservation for another day. If you have any questions regarding the weather for your booked activities, please give us a call at (704) 851-1800.
- Can I bring in outside food or drinks?
The Serve does not allow outside food or drinks in our facility. We do have a wide variety of food and beverages available for purchase at our café, bar, and restaurant. We even offer courtside service.
- Do you have locker rooms, showers, or similar amenities?
No, The Serve does not have locker rooms or showers. However, we have clean and comfortable restrooms, as well as plenty of spaces to lounge and relax before or after playing.
- Is The Serve fully accessible?
The Serve Pickleball + Kitchen is committed to ensuring the accessibility of our facilities and for people with disabilities. Our facility is fully ADA-compliant, including accessible restrooms, ramps, and court access. If you need any special accommodations, please let us know in advance so that we may assist.
- Do you have full-size courts?
Yes! All our indoor and outdoor courts are regulation size at 44 x 20, and our thoughtfully designed spaces have ample room at each end of the court, as well as fencing around the perimeter to prevent stray balls from interrupting neighbor gameplay. Our courts are well-lit and include plenty of space for both players and spectators.
- Can I show up late and still enjoy my full booking time?
It’s important that each guest’s time is respected. We ask that you arrive on time for your booking. If you are late, you will not be granted additional time and will be charged the full amount for your booking. Your group is welcome to spend time relaxing in our lounge, café, bar, or restaurant, but will need to be off the court at your designated end time.
- Is childcare available?
No, The Serve does not offer childcare services. All children under the age of 16 must always be accompanied by a responsible adult while on the premises.
- Is gratuity automatically added for large groups?
Yes. Groups of 8 or more will be charged an automatic 20% gratuity.
- Do you offer private event bookings?
We are excited to host unforgettable events—whether it’s a family birthday or a corporate presentation. The Serve Pickleball + Kitchen offers an array of spaces for private or semi-private gatherings. Reach out through our website or call us at (704) 851-1800, and our events team will provide recommendations tailored to your special occasion.
- Can I bring my dog to The Serve Pickleball + Kitchen?
Well-behaved dogs are welcome to enjoy our patio and outdoor areas! Pets are not allowed within The Serve facility except service animals, which are defined as a dog individually trained to do work or perform tasks for an individual with a disability as defined by the Americans with Disabilities Act (“ADA”), and such work or tasks are directly related to the individual’s disability. A service animal must be housebroken, remain under the control of its handler and be either harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices, or these devices interfere with the service animal’s safe, effective performance of tasks. In such a case, the handler must maintain control of the animal through voice, signal, or other effective controls. Service animals should wear identifying harnesses or collars. Staff may inquire to verify that the animal in question is a service animal needed to aid a person with a disability. The care or supervision of a service animal is solely the responsibility of his or her owner and the owner shall be responsible for any damage caused by the service animal to persons or property. The Serve does not provide care, food, or special locations for service animals.
- What are The Serve’s rules and policies?
You can review our full list of rules, safety guidelines, and facility policies on our Rules & Policies page.
Topgolf Swing Suite FAQS
- How do I book a Topgolf Swing Suite simulator bay?
Our online booking system allows you to book one or more of our Topgolf Swing Suite bays. Booking intervals are every hour on the hour for 60-minute intervals. For the best experience, we recommend reserving one hour for one or two people, and at least two hours for 3 people or more. You are able book a bay for multiple time slots when available. Pre-payment is required at the time of booking via placing a credit card on file. You’ll receive details regarding how to reschedule or cancel, if needed, in your booking confirmation email.
- What kind of games are available?
Our interactive simulator provides an array of both golfing and non-golfing activities that you can play in the same visit! Transition effortlessly from perfecting your golf swing to striking out a batter. Additional games include Hockey Shots, Carnival Classic, Zombie Dodgeball, and more!
- What skill levels can you accommodate?
Our Topgolf Swing Suite has a variety of golfing and non-golfing games, and it’s suitable for players of every skill level. Whether you are a seasoned golfing professional or not interested in golf at all, we have you covered.
- How many people can I book on my bay reservation?
Bookings for a single bay may be made for up to 8 guests. Multiple bays are available. Larger parties may be considered an event and be booked through our Private Events team. If you have any questions regarding your group’s size or needs, give us a call!
- How much does it cost?
Refer to our bay reservation pricing section for specific details.
- Can anyone make a reservation?
Anyone 18 years or older may reserve a Topgolf Swing Suite simulator bay. The person booking will be required to sign the waiver for the booking as well as place a credit card on file to bill for the booking. Whomever places the booking will be responsible for the entire cost of the booking, unless additional payment methods have been applied.
- Are there any age restrictions for the Topgolf Swing Suite bays?
Anyone under the age of 16 must always be accompanied by a responsible adult when participating in Topgolf Swing Suite activities. The supervising adult is not required to play but must remain present and available to the child throughout their visit. For anyone 16-18 years of age, a responsible adult must complete their waiver prior to participating.
- Can I split payments for a bay or event?
Yes, our booking system allows for more than one payment method for bays and certain event types. The option to use split payments for up to 6 people will be provided while booking.
- Do I need to sign a waiver to play?
Yes, all guests must complete a liability waiver form prior to participating, if they have not previously done so. This is required to be completed once in every calendar year and may be completed in our app.
- Do you allow walk-ins?
Walk-ins are welcome, but there’s no guarantee that a Swing Suite bay will be available. To ensure you get a bay at your desired time, please reserve it in advance.
- Do you have food and drinks available?
Yes! In-bay food and drink service is available, featuring delicious contemporary dishes and signature cocktails.
- Can I bring in outside food or drinks?
The Serve does not allow outside food or drinks in our facility. We do have a wide variety of food and beverages available for purchase at our café, bar, and restaurant. We even offer in-bay service.
- Can bookings be resold by an individual or group to another individual?
No, The Serve Pickleball + Kitchen does not allow bookings to be resold. If you cannot use your booking for any reason, please cancel it and rebook for another time. We reserve the right to refuse access to anyone reselling a booking.
- Is The Serve fully accessible?
The Serve Pickleball + Kitchen is committed to ensuring the accessibility of our facilities and for people with disabilities. Our facility is fully ADA-compliant, including accessible restrooms, ramps, and court access. If you need any special accommodations, please let us know in advance so that we may assist.
- Can I bring my dog to The Serve Pickleball + Kitchen?
Well-behaved dogs are welcome to enjoy our patio and outdoor areas! Pets are not allowed within The Serve facility except service animals, which are defined as a dog individually trained to do work or perform tasks for an individual with a disability as defined by the Americans with Disabilities Act (“ADA”), and such work or tasks are directly related to the individual’s disability. A service animal must be housebroken, remain under the control of its handler and be either harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices, or these devices interfere with the service animal’s safe, effective performance of tasks. In such a case, the handler must maintain control of the animal through voice, signal, or other effective controls. Service animals should wear identifying harnesses or collars. Staff may inquire to verify that the animal in question is a service animal needed to aid a person with a disability. The care or supervision of a service animal is solely the responsibility of his or her owner and the owner shall be responsible for any damage caused by the service animal to persons or property. The Serve does not provide care, food, or special locations for service animals.
- Can I show up late and still enjoy my full booking time?
It’s important that each guest’s time is respected. We ask that you arrive on time for your booking. If you are late, you will not be granted additional time and will be charged the full amount for your booking. Your group is welcome to spend time relaxing in our lounge, café, bar, or restaurant, but will need to be out of the bay at your designated end time.
- Is gratuity automatically added for large groups?
Yes. Groups of 8 or more will be charged an automatic 20% gratuity.
- Do you offer private event bookings?
We are excited to host unforgettable events—whether it’s a family birthday or a corporate presentation. The Serve Pickleball + Kitchen offers an array of spaces for private or semi-private gatherings. Reach out through our website or call us at (704) 851-1800, and our events team will provide recommendations tailored to your special occasion.
- Is childcare available?
No, The Serve does not offer childcare services. All children under the age of 16 must always be accompanied by a responsible adult while on the premises.
- What are The Serve’s rules and policies?
You can review our full list of rules, safety guidelines, and facility policies on our Rules & Policies page.
Food & Drink FAQS
- How do you make a reservation?
Visit our reservation page to book a table at our restaurant. Our bar and café can be visited at any time.
- Do you accept walk-ins?
Walks-ins are welcome at our restaurant, but there may be a wait. To ensure you get a table at your desired time, please reserve your table in advance. Our bar and café can be visited at any time.
- Are you able to accommodate dietary restrictions or food allergies?
We strive to create a dining environment where guests with dietary restrictions and allergens feel confident and comfortable enjoying our food and drinks. If you have any specific questions or concerns, don’t hesitate to ask!
- Do you serve alcohol?
Yes, we do serve alcohol. We offer a curated selection of signature cocktails, specialty drinks, and your all-time favorites! Order a drink with your meal, at the bar, or while playing a game.
- Is there a dress code for the restaurant?
Smart, casual, and comfortable attire is always welcome when dining or hanging out. We do ask that all guests wear both a shirt and shoes.
- Can I bring my own bottle of wine to the restaurant?
Yes, you can bring your own bottle of wine. A $15 corkage fee per bottle will apply.
- Do you offer catering?
Yes! From corporate gatherings to private celebrations, we offer catering services tailored to meet your needs. Our diverse menu includes appetizers, entrees, desserts, and beverages, customizable to suit different preferences and dietary requirements. Our dedicated catering team ensures seamless delivery and setup, so you can focus on enjoying the event.
- Is The Serve fully accessible?
The Serve Pickleball + Kitchen is committed to ensuring the accessibility of our facilities and for people with disabilities. Our facility is fully ADA-compliant, including accessible restrooms, ramps, and court access. If you need any special accommodations, please let us know in advance so that we may assist.
- Can I bring my dog to The Serve Pickleball + Kitchen?
Well-behaved dogs are welcome to enjoy our patio and outdoor areas! Pets are not allowed within The Serve facility except service animals, which are defined as a dog individually trained to do work or perform tasks for an individual with a disability as defined by the Americans with Disabilities Act (“ADA”), and such work or tasks are directly related to the individual’s disability. A service animal must be housebroken, remain under the control of its handler and be either harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices, or these devices interfere with the service animal’s safe, effective performance of tasks. In such a case, the handler must maintain control of the animal through voice, signal, or other effective controls. Service animals should wear identifying harnesses or collars. Staff may inquire to verify that the animal in question is a service animal needed to aid a person with a disability. The care or supervision of a service animal is solely the responsibility of his or her owner and the owner shall be responsible for any damage caused by the service animal to persons or property. The Serve does not provide care, food, or special locations for service animals.
- Is gratuity automatically added for large groups?
Yes. Groups of 8 or more will be charged an automatic 20% gratuity.
- What are The Serve’s rules and policies?
You can review our full list of rules, safety guidelines, and facility policies on our Rules & Policies page.
Private Events FAQS
- What types of events can I host at The Serve?
Our private event spaces are perfect for birthdays, showers, reunions, corporate events, community gatherings, and more. We’ll help tailor the experience to your group’s needs.
- Do you host events for non-profits?
Yes! Registered 501(c)(3) organizations receive discounted rates on pickleball court time, Topgolf Swing Suite rentals, and non-alcoholic food and beverage. Facility fees are also waived for qualifying events.
- Can we bring in outside food or drinks?
The Serve does not allow outside food or drinks in our facility. All catering and bar services must be provided by The Serve Pickleball + Kitchen to to maintain safety and health protocols.
- Can we order a special cake?
The Serve Pickleball + Kitchen offers a variety of options when planning your event. We are happy to accommodate any special requests, including custom cakes and themed décor, to make your event unforgettable. To maintain safety and health protocols, any food or beverages needed for an event must be facilitated by The Serve.
- Do you offer off-site catering?
Absolutely. Our team can prepare and deliver food for your off-site event, or you can pick it up at The Serve. Either way, you’ll enjoy the same delicious menu options as if you were here.
- Do you issue refunds?
Please refer to your event agreement for any changes to your event.
- What are The Serve’s rules and policies?
You can review our full list of rules, safety guidelines, and facility policies on our Rules & Policies page.
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